Grievance Redressal Escalation Matrix
Data for the month ending -_____________
| Details of Designation | Contact Person | Address | Contact No | Email ID | Working Hours when Complainant can call |
|---|---|---|---|---|---|
| Head of Customer Care | Pankaj R Randad | Equinox Research And Advisors Office No 8, 3rd Floor, Himagauri Sunanda Apartment, Above KFC Outlet, Karishma Chauk, Kothrud, 411038. | +91 83082 66666 | prandad@gmail.com | 10 AM to 4 PM |
| Customer Support | Pankaj R Randad | Equinox Research And Advisors Office No 8, 3rd Floor, Himagauri Sunanda Apartment, Above KFC Outlet, Karishma Chauk, Kothrud, 411038. | +91 83082 66666 | prandad@gmail.com | 10 AM to 4 PM |
| Compliance Officer | Pankaj R Randad | Equinox Research And Advisors Office No 8, 3rd Floor, Himagauri Sunanda Apartment, Above KFC Outlet, Karishma Chauk, Kothrud, 411038. | +91 83082 66666 | prandad@gmail.com | 10 AM to 4 PM |
If, for any reason, we are unable to address the issue within 30 working days, clients are welcome to escalate their concerns to SEBI through the SEBI SCORES platform at https://scores.sebi.gov.in/
If in case the client is not satisfied with the resolution provided through SCORES the client may use the ODR Portal to lodge a complaint and get resolution through Alternate Dispute Resolution (ADR). Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market” – Refer to this Link (https://www.sebi.gov.in/legal/circulars/jul-2023/online-resolution-of-disputes-in-the-indian-securities-market_74794.html)
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established.
ODR Portal can be accessed via the following link – https://smartodr.in/